Shipping policy

Updated: February, 2026

1) Where we ship

We currently ship within the United States, including Alaska & Hawaii.

2) Free shipping

Yes — we offer FREE standard shipping on U.S. orders over $100 (before taxes, after discounts).

From time to time, during specific promotions, we may offer free shipping at a lower minimum — if so, it will be clearly advertised and applied at checkout when eligible.

Free shipping is applied automatically at checkout when eligible.

3) Processing time (before it ships)

Orders are typically processed within 1–3 business days.

During limited drops, promotions, holidays, or high-volume periods, processing may take a bit longer — you’ll get tracking as soon as your order is on the move.

Business days = Monday–Friday (excluding U.S. holidays).

4) Shipping options & delivery estimates

At checkout, you’ll see available shipping methods, carriers, and prices based on your address and what’s in your cart.

Delivery timeframes shown at checkout are carrier estimates and begin after your order ships. While we work fast, carrier transit times and delays are outside our control.

5) Tracking

When your order ships, you’ll receive an email with a tracking number.

Tracking updates may take 24–48 hours to appear after the shipping label is created.

6) Address accuracy (please double-check)

Please confirm your shipping address at checkout — especially apartment/suite numbers, gate codes, locker details, and delivery instructions.

If a package is returned to us due to an incorrect or incomplete address, or if delivery fails, we can reship it — but additional shipping fees may apply.

7) Split shipments

If your order includes multiple items, we may ship in separate packages (at no extra cost). Each package will have its own tracking.

8) Limited drops / pre-orders (when noted)

Some products may be labeled Limited Drop or Pre-Order and will ship according to the timeline shown on the product page.

If your order includes both in-stock and pre-order items, we may:

  • ship everything together when the pre-order is ready, or 
  • ship in-stock items first and the rest later (split shipments).

9) Delivery issues: lost, missing, or stolen packages

If something looks off, contact us — we’ll help you investigate and, when appropriate, open a claim with the carrier.

  • Lost in transit (no movement / never delivered): please contact us within 15 days of the ship date so we can investigate and open a carrier claim if eligible.
  • Marked “Delivered” but not received: please contact us within 7 days of the delivery date so we can assist with the carrier.

We’re always happy to help, but we can’t guarantee carrier delivery performance, and once a package is marked Delivered, it may not be eligible for replacement or refund.

10) Returned / refused / unclaimed / undeliverable packages

If a package is refused, unclaimed, or returned to us as undeliverable (including due to an incorrect address), we can issue a refund once it returns to our facility.

In these cases:

  • return shipping and handling costs may be deducted from the refund, and
  • if delivery fails because the carrier couldn’t access the location (missing gate code, apartment number, locker pickup not completed, etc.), it will be treated as undeliverable/unclaimed.

11) Damaged packages or wrong items

If your order arrives damaged or incorrect, email us within 7 days of delivery with:

  • your order number, and
  • clear photos of the item(s) and packaging.

We’ll make it right.

12) Shipping fees & taxes

Shipping costs (if applicable) are shown at checkout.

Any required taxes are calculated at checkout based on your location.

13) Order changes / cancellations

Need to change something? Contact us as soon as possible.

Once an order is processed or shipped, we may not be able to cancel or edit it.

14) Contact

Questions? We’ve got you.

Email: contact@slicebabygolf.com

Support hours: Business days 9 am to 6 pm EST